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Please may anyone respond to me ?

rbuserrbuser
edited June 2006 in General
Sorry for my poor english.

My name is Alfredo Bergnacchini

Yesterday I ordered un upgrade from RB 7 professional to RB 10, but the
Account Number of
Visa is wrong because the form does not any validation and the shipment is
immediate ,
without any ulterior confirmation .

PLEASE , someone may to answer to me ?
Am I in a black list ?
This is a seventh or eighth that I sent without answer ...
Best regards.

Alfredo Bergnacchini, recorded customer for RB 7 enterprise and
professional.

Comments

  • lisafordlisaford
    edited June 2006
    Alfredo,

    I apologize for the inconvenience. I have responded to your e-mails, but
    they are getting rejected by your mail server.

    The credit card number was invalid on the order form.. If you could please
    re-submit the order online at https://www.digital-metaphors.com/secure, I
    will get the order processed ASAP. Also, if you have another e-mail address,
    please enter it on the order form.

    Thank you,

    Lisa Johnson
    Digital Metaphors


  • lisafordlisaford
    edited June 2006
    Alfredo,

    I see that you already re-submitted the order. Thank you!

    Please let me know an alternate e-mail address to send the download
    instructions and invoice to, in case it is rejected.

    Regards,

    Lisa Johnson
    Digital Metaphors


  • rbuserrbuser
    edited July 2006
    On the same topic, I have sent three emails to various Digital Metaphor
    addresses over the last month, (lisa@digital-metaphors.com being one of
    them), all have been ignored....(I guess they must be the wrong
    addresses???? still an email giving the correct address would have been
    nice!).

    Anyway I have Rb 6 and need to upgrade to a later version that will work
    with Delphi 2006, where do I go, I find the options on your site confusing.

    Again, how much will it cost and where do I go where my orde will not be
    ignored?

    Thank you.

    Glenn Greatwood



  • lisafordlisaford
    edited July 2006
    Glenn,

    I apologize. The last e-mail correspondence was from May. I sent you a
    message with upgrade pricing and a link to the secure online order form on
    May 24, 2006. You might check your spam settings to ensure you can receive
    e-mail from digital-metaphors.com.

    I have just sent an e-mail to you. Please post here to let me know if you
    received it.

    Thank you,

    Lisa Johnson
    Digital Metaphors



  • rbuserrbuser
    edited July 2006
    Yes Lisa I did get your email.

    Thank you

    Glenn Greatwood
This discussion has been closed.