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New Blog Post: Helper Routines

There's no one home at DM!

rbuserrbuser
edited September 2002 in General
I'm trying to upgrade to v7, but so far, it's been impossible.

First, the online form requires a serial number.
I can't find mine anywhere. It's not in Help About, it's not in any emails
from DM I've received. I don't know where it is.

Okay, so I tried calling. First Sales, then Customer Service. No one answers.
On top of that, the expected "beep", so I can leave my number, didn't occur on
either line.

How does a person put in an order?

Second thing is that I have a complication: I've had Enterprise for several
years and have never used RAP. So I have to ask myself: "Self, why are you
paying for something you don't use?" And the answer was... (well, we'll leave
that to the imagination).

So I need to "downgrade" from Enterprise to Pro (which means I can't use the
online form).

Now, can anyone here tell me how to get ahold of a live person at DM so I can
accomplish this?

TIA

Mike

Comments

  • rbuserrbuser
    edited September 2002
    Hi Mike,

    try
    sales@digital-metaphors.com

    HTH,
    Chris Ueberall;
  • rbuserrbuser
    edited September 2002
    "Mike" wrote in message
  • lisafordlisaford
    edited September 2002
    Sorry that no one was available to take your call. I tested the phone
    system, and I was able to leave a message. Please call back, or e-mail
    info@digital-metaphors.com with any questions. We will be happy to assist
    you.

    --

  • rbuserrbuser
    edited September 2002
    Thanks for all the encouragement, I tried again was able to reach Lisa.

    Mike
  • rbuserrbuser
    edited September 2002
    > So I have to ask myself: "Self, why are you

    HEHE, i really like this part ;)
    Best of luck self

    --
    Guillermo Castaño Acevedo
    Gerente de Sistemas - Grupo Millennium Ltda
    GuillermoC@GrupoMillennium.com
    http://www.GrupoMillennium.com
  • rbuserrbuser
    edited September 2002
    Did you ever find out where the serial number is - I'm in the UK and really
    don't want to phone the US just to find out.
  • digitalmetaphorsdigitalmetaphors
    edited September 2002
    Please send an email to info@digital-metaphors.com


    Cheers,

    Jim Bennett
    Digital Metaphors

    Digital Metaphors Corporation
    http://www.digital-metaphors.com
    info@digital-metaphors.com
This discussion has been closed.