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New Blog Posts: Merging Reports - Part 1 and Part 2

Service Not Always Restarting Report Server

edited August 2006 in Server
Hello

My report server is controlled by the report builder service the service is
running windows 2003. An error occured within my server (Invalid Pointer
Operation) which stopped the report server

However, the service has not restarted my report server. Anyone come
across anything like this before?

My log is below

2006-08-23T13:17:03.438Invalid pointer
operationseError0
2006-08-23T13:17:03.453RB Server
StoppedseInformation0
2006-08-23T13:17:03.453Session
EndseInformation0{D6E5BDB9-19B7-4E24-9DDA-BF2892A4AAF9}
2006-08-23T13:17:03.453Session
EndseInformation0{6976B9EE-18B5-4297-9420-2CBEEBA95573}
2006-08-23T13:17:03.453Session
EndseInformation0{336A68A4-4A56-4640-8BB2-20CCFA51B61B}
2006-08-23T13:17:03.453Session
EndseInformation0{2F3389FF-DCFF-4B52-99BC-773608417222}
2006-08-23T13:17:03.453Session
EndseInformation0{9B4846A9-59AF-4330-B5CA-7E87A702FCBF}
2006-08-23T13:17:03.453Session
EndseInformation0{43E2182B-9ECC-486A-866A-B61C2009BAFB}
2006-08-23T13:17:03.453Session
EndseInformation0{E09285F8-2952-415C-8DA3-A188FF54E7A6}
2006-08-23T13:17:03.453Session
EndseInformation0{FE58D5EE-A0DB-4882-B0D2-36EBCF3A88FB}
2006-08-23T13:17:03.453Session
EndseInformation0{CDA00098-F86E-4CA9-A152-9C3E53B491EC}
2006-08-23T13:17:03.469Session
EndseInformation0{87410A5E-2EF0-4AFD-AAE4-BBDD4FAC7CFF}
2006-08-23T13:17:03.469Session
EndseInformation0{89F6F3A8-4F48-4A25-8282-B52A8C2AF7F6}
2006-08-23T13:17:03.469Session
EndseInformation0{7E702EE0-750D-454B-895F-51BAA2BAD76F}
2006-08-23T13:17:03.469Session
EndseInformation0{623EC8AB-A9E2-4D0A-A7CD-6FCF4E9970B2}
2006-08-23T13:17:03.469Session
EndseInformation0{AD5B0A75-2992-418F-9573-F079A26CFC3E}
2006-08-23T13:17:03.469Session
EndseInformation0{D04FB27C-7B87-49D3-BBB6-D19918024928}
2006-08-23T13:17:03.469Session
EndseInformation0{D8729790-4B34-4DE6-80CC-C976873324AC}
2006-08-23T13:17:03.469Session
EndseInformation0{CB6D283E-8327-41A4-BEDB-39441B768FE8}
2006-08-23T13:17:03.469Session
EndseInformation0{1850CA47-93CB-4F21-9D95-FB1EF8DDFD50}
2006-08-23T13:17:03.469Session
EndseInformation0{B61526BF-C77C-4685-B6A1-359DEAA22CE1}
2006-08-23T13:17:03.469Session
EndseInformation0{F76BD2EF-EDA5-4EE5-BE2C-2BC2C705425A}
2006-08-23T13:17:03.469Session
EndseInformation0{E9FC7CF9-81D1-4A61-ADA1-74CB79969C62}
2006-08-23T13:17:03.469Session
EndseInformation0{0044A2BF-E063-44BF-9F74-D7C81A852620}
2006-08-23T13:17:03.485Session
EndseInformation0{AC13D7E3-F573-4EDB-9389-889347E48C1F}
2006-08-23T13:17:03.485Session
EndseInformation0{741AE17B-621E-4EB5-905B-B294600BAB76}
2006-08-23T13:17:03.485Session
EndseInformation0{1E73664B-0C99-471C-8BEF-FBA94ED06690}
2006-08-23T13:17:03.485Session
EndseInformation0{E700F21D-F4D3-4935-82A1-540F2190CAE1}
2006-08-23T13:17:03.485Session
EndseInformation0{9314D7D7-53C4-4358-B784-C7996ADB4E5F}
2006-08-23T13:17:03.485Session
EndseInformation0{9451286A-77E9-4BC3-A494-67C68B87EF7B}
2006-08-23T13:17:03.485Session
EndseInformation0{12165144-BC9A-4261-B52A-817EC5DC8733}
2006-08-23T13:17:03.485Session
EndseInformation0{073204FC-E91F-43C9-8E09-71A018B6A7C0}
2006-08-23T13:17:03.485Session
EndseInformation0{57CCFB96-A5D1-4A31-971A-68DCF23AD133}
2006-08-23T13:17:03.485Session
EndseInformation0{8B456366-2BF3-4E43-A0C6-1D97B3283797}
2006-08-23T13:17:03.485Session
EndseInformation0{38A05072-1EFC-4A5B-A3F4-5E4664573A9B}
2006-08-23T13:17:03.485Session
EndseInformation0{12D72D50-F3B2-40D2-9B0E-AB4BA6DBF127}
2006-08-23T13:17:03.485Session
EndseInformation0{060B4A67-3844-47E0-A7AE-701E28D4DB6F}
2006-08-23T13:17:03.485Session
EndseInformation0{B2960C83-3A1A-4627-82E7-EC7B1B31375E}
2006-08-23T13:17:03.500Session
EndseInformation0{8DADE919-86D3-4264-A0BB-524B09A568CC}
2006-08-23T13:17:03.500Session
EndseInformation0{45B42560-5AAF-435B-980A-5D9AF183FAF9}
2006-08-23T13:17:03.500Session
EndseInformation0{BFEF7A50-BCEE-4B25-AA89-EFC57EB71F32}
2006-08-23T13:17:03.500Session
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2006-08-23T13:17:03.500Session
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2006-08-23T13:17:03.500Session
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2006-08-23T13:17:03.500Session
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2006-08-23T13:17:03.516Session
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EndseInformation0{1A54C8A4-0885-4FA1-BC30-9B3C656761A3}
2006-08-23T13:17:03.516Session
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2006-08-23T13:17:03.516Session
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2006-08-23T13:17:03.516Session
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2006-08-23T13:17:03.532Session
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2006-08-23T13:17:03.532Session
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2006-08-23T13:17:03.532Session
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2006-08-23T13:17:03.532Session
EndseInformation0{3F81DE5B-1C4A-492B-A815-564B15F6B8E5}
2006-08-23T13:17:03.532Session
EndseInformation0{A592D9D3-E7EE-441F-BDA5-BD94E62E11CC}
2006-08-23T13:17:03.532Session
EndseInformation0{7B9D68E3-18EB-4938-9F52-5CA314169CD4}
2006-08-23T13:17:03.532Session
EndseInformation0{9973595B-115C-4C3D-ABA7-E1BBB0C67EFF}
2006-08-23T13:17:03.532Session
EndseInformation0{C2A0B101-1AB6-4577-B944-10BCD1DE9BFA}
2006-08-23T13:17:03.532Session
EndseInformation0{7E012F34-544F-4984-BA04-6B8401E5F07A}
2006-08-23T13:17:03.532Session
EndseInformation0{AAB64269-0FCB-446B-A147-13034317BC87}
2006-08-23T13:17:03.547Session
EndseInformation0{1E51A5DB-0329-4FAE-A33A-3EF1F6F5E34C}
2006-08-23T13:17:03.547Session
EndseInformation0{AD8979D6-61DE-4EB4-B9F6-63887C09EE36}
2006-08-23T13:17:03.547Session
EndseInformation0{E46AC4CC-BD7D-45B0-ACCD-EC6CD8B58D05}
2006-08-23T13:17:03.547Session
EndseInformation0{58583998-2673-4153-8EED-2011CC075A91}
2006-08-23T13:17:03.547Session
EndseInformation0{6DD8EAAD-764F-4BAB-8D5A-2785D6FE124D}
2006-08-23T13:17:03.547Session
EndseInformation0{3DFC09E2-B25A-40BA-BB84-26E9DF43DC92}
2006-08-23T13:17:03.547Session
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2006-08-23T13:17:03.547Session
EndseInformation0{6527E514-B48B-4F8C-A635-D151D194184B}
2006-08-23T13:17:03.547Session
EndseInformation0{840157A5-EC93-482F-B70B-D310D759702E}
2006-08-23T13:17:03.547Session
EndseInformation0{50FBC302-1797-4FAA-8A6C-13C5B589909B}
2006-08-23T13:17:03.563Session
EndseInformation0{97BECFD3-69DF-4EFC-B79E-8BA06AA02905}
2006-08-23T13:17:03.563Session
EndseInformation0{D6737FE2-DE22-4D9F-9930-0D77DC866E0A}
2006-08-23T13:17:03.563Session
EndseInformation0{121C3947-176A-40A9-BE95-C9C3B54F45BB}
2006-08-23T13:17:03.563Session
EndseInformation0{99F00518-783D-46DF-B031-7C3772DE096E}
2006-08-23T13:17:03.563Session
EndseInformation0{C44FE3CB-823C-489A-9FB0-2C9989C74680}
2006-08-23T13:17:03.563Session
EndseInformation0{3B749095-5121-4D04-BF10-6AFFCED27DE4}
2006-08-23T13:17:03.563Session
EndseInformation0{305F501B-C83A-44CD-BAFE-76202BEF2712}
2006-08-23T13:17:03.563Session
EndseInformation0{C9E65AB4-1131-4E14-9D22-EB6DA0D302C0}
2006-08-23T13:17:03.563Session
EndseInformation0{1988F359-966A-43D9-A93A-A8FE1FBA46D1}
2006-08-23T13:17:03.563Session
EndseInformation0{4135F42F-D656-4D56-B765-97C5045E69BC}
2006-08-23T13:17:03.563Session
EndseInformation0{64386BD4-D59B-44B2-A5B6-F6EA0722D8EB}
2006-08-23T13:17:03.563Session
EndseInformation0{6D2D2EA2-52CD-440A-8FD0-ECA6792DC184}
2006-08-23T13:17:03.578Session
EndseInformation0{610BC711-DAF4-43C2-9CAD-415863F30F43}
2006-08-23T13:17:03.578Session
EndseInformation0{B6AA5840-D5EF-46F3-8FDD-84443B67978D}
2006-08-23T13:17:03.578Session
EndseInformation0{F41FF7B0-04BC-4380-AF71-1F9D4619E56F}
2006-08-23T13:17:03.578Session
EndseInformation0{74382557-B9D5-4876-ADF4-EBEDD280634B}
2006-08-23T13:17:03.578Session
EndseInformation0{84B434AF-9B29-4EC6-99A0-FB48818FDF50}
2006-08-23T13:17:03.578Session
EndseInformation0{84B434AF-9B29-4EC6-99A0-FB48818FDF50}
2006-08-23T13:19:30.374RB Server
StartedseInformation0

As you can see, there is over 2 minutes between the report server crashing
with the error and being restarted - this restart was done manually by me

Cheers

Paul

Comments

  • edited August 2006

    - this is not a known issue

    - look in the windows Event Viewer | Application log and see whether any
    events were log by RBWinServices.

    - do you know what caused the Invlaid Pointer Operation?


    --
    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com

    Best regards,

    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com
  • edited August 2006
    I have been unable to reproduce the Invalid pointer error

    However I did try deliberatley raising an invalid pointer error on my own
    machine and the service did restart the server straight away. My machine
    has Windows XP Pro, the main reporting machine has Windows 2003

    The only thing showing in the event log is the service stopping then
    starting again - which I did manually

    Paul

  • edited August 2006

    - There are two logs to look at. RB Server has its own log. ReportBuilder
    Services (the windows service) logs events to the Windows application log
    that can be viewed from the Windows Event Viewer.

    - Check for the Windows Event Viewer for the Application log on the machine
    where you did the successful test. And then on the other machine. When the
    report server encounters an unhandled exception, it will notify
    ReportBuilder Services which will write an event to the log.

    My guess is that for the case in which the server never restarted,
    ReportBuilder Services was not notified. Now why that did not happen is a
    complete total mystery.

    --
    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com


    Best regards,

    Nard Moseley
    Digital Metaphors
    www.digital-metaphors.com
This discussion has been closed.