Different video display than print on paper

rbuser

A customer just sent me a curious fax. One page has a screen shot of the RB
print preview that does not print one of the columns of the report. The
other page is a copy of the actual print out in which the column prints
normally. Using D5, RB 6.01. The customer is running the print preview
under a Windows Terminal Server session.

Help is appreciated!

Bill Seven
Include Software Corp
www.include.com

digitalmetaphors

We'll need some more info than this. Does it print like this every time?
What about on other printers? Doe sthe column print on the next page?


Cheers,

Jim Bennett
Digital Metaphors

rbuser

This turns out to have something to do with the print driver. They had set
the driver to an Okidata dot printer when the error occurred. When they
switched it to an HP, the problem went away.

HTH,

Bill Seven
Include Software Corp.
www.include.com

digitalmetaphors

Out of curiousity, are they using the latest driver for the okidata? Is the
HP also a dot-matrix printer? Update the Okidata driver if possible.


Cheers,

Jim Bennett
Digital Metaphors