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I have since found that the problem was not with the report itself but that the customers IT people had set the shortcut to an old version of our software. Sorry for the inconvenience.
Thanks Nico, sent via email.
Thanks for your help. I can confirm that using ppSMTPOutlook works under these circumstances but reverting back to using ppSMTPMAPI, to be able to use multiple email clients, gives an error when Outlook.exe is running.
I have resolved this with the help of earlier posts to this forum. It was because Delphi was set to run as administrator but Outlook wasn't.Sorry agin, it is previewing in Outlook 2019 that won't work. I guess it is something to do with MAPI.Sorry, forget to say using RB20