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email function not working on one machine

edited March 2014 in End User

RB enterprise v 15.02

We have a customer who has multiple machines, on one, when the report
preview is visible, selecting the email button has no effect. Whereas for
other users the report would be saved as a pdf and the outlook send screen

Can you offer any diagnostic ideas to help us track down why the email
function does not work?

Many Thanks

Philip L Jackson


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