Citrix and PDF

rbuser

I am having a problem printing to PDF on several Citrix installations. They
have default printers installed but they are getting the message "Canvas
does not allow drawing". They can PRINT just fine. Only the PDF print gives
and error.


TppReport(ppViewer1.Report).AllowPrintToFile := True;
TppReport(ppViewer1.Report).ShowPrintDialog := False;
TppReport(ppViewer1.Report).DeviceType := dtPDF;
TppReport(ppViewer1.Report).PDFSettings.Author :=
dmCvHeaderInfo.ReportAuthor;
TppReport(ppViewer1.Report).PDFSettings.Title :=
dmCvHeaderInfo.ReportTitle;
TppReport(ppViewer1.Report).TextFileName := TempFileName; {We even
changed this to C:\Windows\Temp to make sure since ALL users have rights to
that}
TppReport(ppViewer1.Report).Print;

Thanks,
Mark Greenhaw
OneDomain., Inc.

rbuser

>I am having a problem printing to PDF on several Citrix installations.

fwiw, I have a fairly large Citrix install and it works fine there. I am not
sure what you are seeing.

Ed Dressel

rbuser

I am fairly certain it is not with Report Builder since it works fine at
most sites and doesn't work at some others. On this one, I was hoping
someone else might have encountered this before and knew what settings in
Citrix might have caused this behaviour. I don't have a Citrix site near me
where this is happening and getting I.T. at some of the client sites to help
troubleshoot has been ... problematic. ;-)

Mark Greenhaw

rbuser

>I am fairly certain it is not with Report Builder since it works fine at

Every report I print out in Citrix is printed to a PDF in the background.

If you don't use CodeSite yet, it wouldn't be a bad time to look at it.

Ed Dressel
Team DM

rbuser

Hi Mark,

I had this error in the past also with a client. After they made citrix
changes this error popped up.
They resolved it themself and it had to do with that in the new situation
the printer drivers were 'loaded on demand' or something. They reverted to
the old configuration and it's solved since.
The error was shown when doing a print preview. So no printing was involved.
It was some years ago and I am not sure what version of RB was used.
Hope this will lead to a solution on your side.

Kind regards,
Jeroen R?ttink

rbuser

We have gone back and forth with our client for months trying to resolve
this. I am certain it is a Citrix setting but trying to get their IT to
assist has been like pulling teeth. As is normally the case, according
to them this is our fault. We reinstated the code to use Pragnaan as the
PDF exporter (although DM's gives us better output) and it works.

Is there something DM is writing to that the user needs to be certain to
have rights to access that we may be missing? We are dependent on the
client's IT to manage user rights and the individual we are forced to
work with has been ... less than helpful. Any suggestions?

Is there a "write to canvas" Citrix setting I am unaware of? I am very
ignorant of Citrix's way of doing things.

Sincerely,
Mark Greenhaw
OneDomain, Inc.

rbuser

> We have gone back and forth with our client for months trying to resolve


FWIW we are running on Citrix and it works fine--and all reports always get
generated to a PDF in the background,.

Do you have a call stack on the exception?

Ed Dressel
Team DM

nicocizik

Hi Mark,

Which version of ReportBuilder and Delphi are you currently using? The PDF
device primarily uses the printer canvas used to generate the reports to the
screen/printer. If there is an issue accessing the printer or printer
driver you may see an error.

--
Regards,

Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com