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Missing paper-trays for Brother HL 5350DN

edited May 2018 in General
One of our customers uses a Brother HL 5350DN having 3 paper-trays.
- Using windows all of them are available.
- Using RB 18.0 on delphi XE only the first one is available.

Screenshots could be provided!

Any ideas what is going wrong?


  • Hi Carsten,

    Never heard of this before.

    Try downloading the driver and test it. I downloaded the driver and tested with RB 19.01 Delphi 10.2.3 and 7 paper trays are available from Windows Printer Panel and from RB same 7 plus 'Default' (always added by RB).

    Best regards,

    Nard Moseley
    Digital Metaphors
  • Hi Nard,

    could you test this printer with RB 18.0?
    Have there been any changes on detecting amount of trays from RB18 to RB19?

    Tia Carsten
  • Tried RB18 and Delphi XE on my own==>Worked
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