Install - the part I hate

rbuser

Well I've got my DLL webtier working on my test machine - now, as I try to
deploy it on my clients webserver, I get this when I try to access it:

HTTP 500 - Internal server error


I've triple checked security settings, rebooted the server, confirm my
report server can be reached via the report explorer client. I don't know
what else to do.

Thanks!
Nick Hustak

nardmoseley

Sorry to hear - I recall you had a similar issue before.

Below is an article...


----------------------------------------
RB WebTier and IIS User Accounts
----------------------------------------

Question: I am trying to configure and test the RB WebTier using IIS. When
I try to test the web tier via my web browser an Internal Server 500 Error
page is displayed.

This is generic error page returned by IIS.

One cause of this error is that the WebTier application does not have
sufficient user access rights.


Solution:

1. Unload the WebTier application.

Use IIS to access the properties dialog for the rbWebPub virtual directory.
Press the UnLoad button to unload the ISAPI dll.

2. Delete rbWebPub subdirectories

Use Windows Explorer to delete all subdirectories inside the rbWebPub
directory. If you are using different WebTier CacheDirectory or WebTier
LogSettings, then delete those directories also.


3. Configure IIS User Accounts

There are two user accounts created by IIS: IUSR_MachineName and
IWAM_MachineName. (MachineName is replaced by the name of your computer).

a. Use Windows Explorer to access the properties dialog for the rbWebPub
directory.

b. Check whether the IUSR_MachineName and IWAM_MachineName accounts appear
in the list of users. If not then add them.

c. The IUSR_MachineName account is the Internet Guest Account. This account
requires Read, Execute, and Write access to rbWebPub.

d. The IWAM_MachineName account is a user account that IIS uses to run web
applications such as the web tier. This account requires full control of the
rbWebPub directory. The web tier must be able to read, write, and create new
files and sub directories for the CacheDirectory and the Log. Therefore if
you configure the WebTier to use directories that are not subdirectories of
rbWebPub, you will need to configure those directories as well.

e. reboot the machine.



--
Nard Moseley
Digital Metaphors
http://www.digital-metaphors.com

rbuser

Ah, the docs have changed! (That or I misread them) I had only given rights
to IUSR_

Thanks Nard - My client is up and running!

rbuser

> Install - the part I hate

Proverb: If you run a marathon, a mile becomes a short distance.

You should try installing Crystal to a client's server, then you will think
that RBS is a piece of cake. ;-)

Ed Dressel
Team DM