Print spooler hangs when previewing report.

edited November 2009 in Devices
One of our customers using Citrix is having problem when attempting to
preview a report in our application using D7 and Report Builder 11. Our
application hangs up, but on further investigation, it is the print spooler
on the Citrix server that is having problems.

How does Report Builder decide which printer driver to use when previewing a

Is all access to the printer carried out though the standard Delphi print



  • edited November 2009
    Hi Mike,

    ReportBuilder attempts to use the default printer when previewing/printing a
    report. All printing is done indirectly through generic API commands. We
    have many other customers successfully using Citrix with ReportBuilder. The
    typical issue with printing is that the user does not have full access to
    the required drivers at the time of report generation.


    Nico Cizik
    Digital Metaphors

    Best Regards,

    Nico Cizik
    Digital Metaphors
This discussion has been closed.