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Canon IR6570 and RB 11.04

edited July 2009 in Devices
We have just deployed a new version of our application to our customers
which includes RB 11.04 (the previous version used RB 7). However one of
customers is having an issue when printing to a Canon IR6570 photocopier.

This photocopier allows print jobs to be sent to a specified mailbox rather
than physically printing them and although they are being prompted for the
mailbox information when they print, it doesn't store the job and prints it
instead. They insist that this used to work on the old version and that no
changes have been made to the printer drivers and that it works correctly
when printing from other applications.

We cannot test this problem as we do not have a similar photocopier but I am
hoping somebody might recognise this issue and be able to help.

Thanks,

Paul Hunt

Comments

  • edited July 2009
    Hi Paul,

    This is not a known issue. My first guess would be that there is a setting
    on the printer driver causing this. You might try creating a minimal test
    application (report on a form with a button) and see if they still get the
    issue when trying to print.

    --
    Regards,

    Nico Cizik
    Digital Metaphors
    http://www.digital-metaphors.com

    Best Regards,

    Nico Cizik
    Digital Metaphors
    http://www.digital-metaphors.com
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