PDF's/Specific Adobe version needed?

rbuser

Greetings, All,

We recently had a user issue, where they got a message trying to open a PDF,
created by our software. The message was, "There was an error opening this
document. The file is damaged and could not be repaired".

We asked them which version of Adobe they had, and they said 7.0. When they
upgraded to version 8.0, the problem went away.

Our software is written in Delphi 2005, using RB Pro version 9.03, and
TExtraDevices 2.98. Does anyone know of any version-specific requiredments
for Adobe? We'd like to advise our users of this, if that's the case.

Thanks and Regards,

Phil Rohner
phil@dissol.com

nicocizik

Hi Phil,

We have not seen this issue before. The native PDF device included with
ReportBuilder creates version 1.3 PDF files which should be compatible all
the way back to Acrobat Reader 4. It is however always good practice to use
the latest version of Adobe Reader as they are constantly improving
performance and features as well as fixing bugs.

--
Regards,

Nico Cizik
Digital Metaphors
http://www.digital-metaphors.com

rbuser

FWIW I saw this in a recent report created in RB and sent a demo to DM and
they sent me back a patch.

You may want to ask them for the patch files.

Ed Dressel